Customer Help

If talking to a real-life human is more your thing, you can reach us via email or live chat.

How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guide here. They’re located underneath the available sizes for each of our products.

If you are still unsure, drop us a DM on Instagram or Live chat for the quickest response.

Can I cancel/refund my order?

We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it.

Should the item(s) not work out (you do not like it), make sure to exchange for a preferred style or return for a full refund.

Shipping, Returns & Exchanges

We use our local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that we have received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

What is the return policy?

You may return your order within 7 days of delivery date. 14 days if you are based outside the SG.

Can I return an item if I don't like it?

Absolutely, we want you to always be happy buying from us.

Please follow our return policy. Return within 7 days of delivery date. 14 days if you are based outside the SG.

Materials

What is dead stock fabric?

Dead stock fabric is fabric that is overbought by a label.

Label's usually overbuy fabric by 3% to ensure there is enough materials for production.

We buy those fabrics & use it for our products.

How do you source your materials?

We source only the best, from manufacturers & ourselves.

Whoever has good quality fabric at that given time.

We typically aim for 170 gsm, which is the perfect weight between too thick & too thin in Asia.

Get In Touch

Have questions about your order, or a general enquiry?